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Check-in information

items required for preparation

  • resident registration card (ID Card)
  • driver's licence
  • passport
  • bring a document to prove the age in the case of an infant and child.
  • present a relevant evidential document if status discount is applied in the point of booking

check-in procedure

STEP 01 arrive in the airport

You are recommended to arrive in the airport by 50 minutes of departure considering busy situation in the airport (group passenger: 1 hour before departure)

STEP 02 check-in
  • start check-in : 1.5 hours before departure of a flight
  • check-in is finished : 30 minutes before departure
STEP 03 security
  • A search for prohibited carry-on and hazardous items is proceeded.
  • Check-in and scanning can be delayed at weekend and peak seasons.
STEP 04 boarding
  • Please complete the immigration screening and stand-by at the appropriate boarding gate before the departure time.
    • start boarding : 20 minutes before departure
    • boarding is finished : 10 minutes before departure

items required for preparation

  • passport
  • visa
  • e-ticket
  • Once you purchase your light ticket, an e-ticket will be automatically issued.
  • Print the Purchase Confirmation from [my page] and present it to the T'way staff, together with your identification, for a more convenient check-in.
  • Most of countries require your passport to be valid for 6 month or longer as of the date when you start your travel.
  • Some countries do not recognize a passport that does not bear the signature of its holder. Please make sure you have appropriately signed your passport.
  • Please check the restrictions related to VISA, passport expiration date, etc. applicable to the country you are entering and appropriately prepare for your travel, such as reservation, ticketing, etc.
    In the event of damage to your passport, sanctions may be imposed such as refusal of entry, departure, imposition of fine, or repatriation and your check-in procedure may be refused.
    (ex-scribbling, memorial seal stamp, damage, cut or missing page (partial/total))

check-in procedure

STEP 01 Arrive at the airport
  • We recommend you to arrive at the airport no later than 2 hours before your departure time, considering the crowdedness at the airport. (In case of Incheon International Airport, no later than 3 hours before.)
STEP 02 Check-in
  • Start of check-in: Varies by airport
    ※ Please refer to Travel Info > At The Airport > Airport Information for the start time of check-in for each airport.
  • Check-in deadline: 50 minutes before departure time
    ※ Please refer to Travel Info > At The Airport > Airport Information for the close time of check-in for each airport.
STEP 03 Military service declaration/Quarantine report/Customs declaration
  • Customers who need to report their military service, quarantine and customs before leaving the country should report to their respective agencies in advance.
STEP 04 Security screening
  • The security screening officers will search for the goods not allowed inside the cabin or dangerous goods
  • During weekends and peak seasons, the check-in process and security screening can take longer because of increased number of travelers.
    (The peak hours at security screening areas in Incheon International Airport : 08:30~11:00, 17:00~19:00)
STEP 05 Immigrations screening
  • A traveler must possess a valid passport and make sure he/she has a valid VISAs from the country(ies) that he/she is traveling to or passing through.
  • Once you pass the immigration screening and enter the duty-free area, you cannot withdraw cash (because the Foreign Exchange Transactions Act prohibits from installing automatic teller machines in duty-free areas). You are recommended to make all preparations, including withdrawing cash, before the immigration screening.
  • At the Incheon Airport Branch, after undergoing the immigration screening, when returning from the general area from the duty-free area, a fee will apply. For details, please ask onsite airport employee.
STEP 06 Boarding
  • Please complete the immigration screening and stand-by at the appropriate boarding gate before the departure time.

    - The boarding will start 30 minutes before the departure time.

    - The boarding will end 15 minutes before the departure time.

In case of transfer to other airlines via Korea

  • Service target

    • Passengers who are connected to other airlines and require transit processing

    Fee(per 1person)

    • USD 50 / JPY 5,000 / CNY 350 / TWD 1,500 / THB 1,750 / HKD 400 / MOP 400 / EUR 50 / SGD 68 / AUD 70 / MYR 200 / CAD 50
  • Provided service

    • Baggage connection
Precaution
  • We cannot provide transfer support when connecting to other airlines due to our regulations. We provide paid services on the day only in case of unavoidable reasons (such as not being able to enter the transit area)..
  • This service may not be available depending on the airport situation.
  • This service is a simple help service to make transfers possible. If the connecting flight of the other airline is not available due to other reasons, the passenger must directly check the replacement flight and move to the final destination at the expense of the user

Convenience store payment guidelines

How to make payments at the convenience store

STEP 01

Select [Convenience store payment] in flight ticket payment

STEP 02

Receive the information required for convenience store payment (booking number, receipt number) via the contact information (email, SMS) entered at the time of reservation

STEP 03

Visit a nearby convenience store (GS25, 7-Eleven, CU) to check your booking number and make the payment

STEP 04

Complete your flight booking and check booking details in [My bookings > Confirmation required]

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Payment by cash deposit guidelines

How to make payments by cash deposit

STEP 01

Select [Cash deposit] during flight ticket payment

※ Cash deposit payment is unavailable during bank maintenance hours

STEP 02

Receive booking number, virtual account, and amount information

STEP 03

Make payment to the provided virtual account
※ Flight tickets will be automatically issued within 1 hour after payment is made (Booking details can be viewed in [My bookings > Confirmation required])

STEP 04

Payment and flight ticket issuance complete
(Booking details can be viewed in [My bookings > Normal])

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