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[Tại sân bay] When taking an international flight, are there any documents required to bring a dog or cat on board?
- From March 27, 2023, pet companion service in cabin for international flight is available only for dogs or cats. For international flights, as the quarantine regulations and required documents are different between the departure and arrival locations, be sure to check with the Agriculture, Forestry and Livestock Quarantine Headquarters or the embassy of the country of departure and arrival. You are responsible for prepare quarantine documents for companion animals. When transporting a pet, it may not be allowed to be brought in according to the regulations of the destination country, and in this case, you will have to bear all costs for returning the pet.
- [Dịch vụ gia tăng ] Until when can I use the Time Hold / Pay Later service?
- [Dịch vụ gia tăng ] How many times can I use the Time Hold / Pay Later service fee?
- [Dịch vụ gia tăng ] When using the Time Hold / Pay Later service, what happens if I use a different credit card to pay for the service from the one I used to pay for the plane tickets?
- [Dịch vụ gia tăng ] Can the Time Hold / Pay Later service fee be subtracted from the final plane fare?
- [Dịch vụ gia tăng ] Is it possible to receive a refund for the Time Hold / Pay Later service?
- [Dịch vụ gia tăng ] Is it possible to change the reservation for one of the Time Hold / Pay Later services used?
- [Dịch vụ gia tăng ] Can Time Hold / Pay Later Service be used for all fares?
- [Dịch vụ gia tăng ] What happens if I don't pay for the plane tickets within a 24 hours period?
- [Dịch vụ gia tăng ] How can I make a payment?
이벤트
Welcome to T'way Air
2023-06-06 ~ 9999-12-31
Giới thiệu về chúng tôi
- · Được thành lập từ năm 2010, là Hãng hàng không siêu tiết kiệm tiêu biểu của Hàn Quốc.
- · Chuyên chở 4,2 triệu khách quốc tế.
- · Sử dụng tàu bay B737-800, A330-300.
Chặng bay
Vietnam
Korea
Korea
| Hồ Chí Minh-Seoul | Đà Nẵng-Seoul | Đà Nẵng-Cheongju | Đà Nẵng-Daegu |
| Nha Trang-Seoul |
- · Lịch bay có thể thay đổi mà không cần báo trước.
FAQ
- Tất cả
- Vé máy bay
- Online Check-in
- Hành lý
- Tại sân bay
- Trên máy bay
- Website
- Khác
- Dịch vụ gia tăng
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[Vé máy bay] I would like to extend the payment time limit for group tickets.
- It is impossible to extend the time limit for payment. If the payment is not made within the time limit, the booking is canceled automatically. In this case, the booking procedures need to be followed right from the beginning. Since the seat sales status may change at any time, the fare may be different when you rebook the service.
- [Vé máy bay] We use chartered flight. I can not see it on the homepage. What should I do?
- [Vé máy bay] What should I do if I have to cancel my flight ticket after online check-in?
- [Vé máy bay] I could not print out my reservation confirmation. What should I do?
- [Vé máy bay] I made reservation but there is cheaper airfare on the same schedule. Why?
- [Vé máy bay] I have separate 2 reservation numbers. Can I combine them into a single booking number?
- [Vé máy bay] It shows all seats are full. Are seats sold out during peak season seats?
- [Vé máy bay] When I travel, my seat is too narrow and uncomfortable because I am big. Is it possible to purchase one additional seat?
- [Vé máy bay] Can I make reservation for 1 adult and 2 children?
- [Vé máy bay] Can you issue the receipt for tax reporting purposes?
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[Online Check-in] Online Check-in does not work. I wonder why we can not use Online Check-in.
- Online check-in may not be available for the passengers below. In addition, some seats (such as emergency exit seats) are only allocated at the airport counter. In addition to the following reasons, it may be restricted. - Passengers accompanying infants - Passengers purchased exit row seats - Single-booked passengers (domestic) under 19 years of age, (international) under 12 years of age (domestic - adult accompanying reservations, online check-in is possible/ international - exchange certificate issuance and exchange with boarding pass at the counter) - Pregnant passengers (32 weeks+) - Passengers needing confirmation by staff(Discount Verification) - Passengers requested wheelchairs - Passengers accompanying companion animals
- [Online Check-in] Can I use online check-in for both domestic and international flights?
- [Online Check-in] By when should I enter my passport information?
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[Hành lý] Is it possible to bring food into the cabin?
- It's possible. However, it is not possible to bring in any food with scent that may cause discomfort to other passengers (eg, durian, etc.).
- [Hành lý] Where do I contact if I have lost my baggage in the cabin?
- [Hành lý] Can I take a sun spray on board?
- [Hành lý] Is there a battery capacity limit when using an electric wheelchair?
- [Hành lý] I want to take my oriental medicine potion. How much can I bring?
- [Hành lý] Can I consign a wheelchair at the boarding gate?
- [Hành lý] Can I bring medicine (injector, etc.) and baby food on board?
- [Hành lý] Can I carry a stroller on board?
- [Hành lý] Can I bring liquids on board?
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[Tại sân bay] When taking an international flight, are there any documents required to bring a dog or cat on board?
- From March 27, 2023, pet companion service in cabin for international flight is available only for dogs or cats. For international flights, as the quarantine regulations and required documents are different between the departure and arrival locations, be sure to check with the Agriculture, Forestry and Livestock Quarantine Headquarters or the embassy of the country of departure and arrival. You are responsible for prepare quarantine documents for companion animals. When transporting a pet, it may not be allowed to be brought in according to the regulations of the destination country, and in this case, you will have to bear all costs for returning the pet.
- [Tại sân bay] Can I use an in-flight wheelchair for the weak or mobility impaired?
- [Tại sân bay] Can I pay for a new booking for a ticket or paid service at the overseas airport counter with a card or Korean currency KRW?
- [Tại sân bay] I will transfer to another airline after using T'way Airlines. Is transfer service available?
- [Tại sân bay] I accompany with infants or childeren. Is is possible to seat emergency exit seat?
- [Tại sân bay] I'm pregnant woman. Is there a separate document that I need to submit?
- [Tại sân bay] When is the check-in deadline?
- [Tại sân bay] [Domestic flight] I forgot my ID card. Can I board?
- [Tại sân bay] Can I use self-check-in if I have luggage to check?
- [Tại sân bay] I purchased a ticket from a travel agency. Can I use self check-in?
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[Trên máy bay] We bring baby food . Can you warm the food on board?
- When bringing in food on board, you must be able to cook and eat on your own without the help of the crew. (For safety reasons, no hot water is provided, except for medical conditions and weaning)
- [Trên máy bay] Can I order an in-flight meal?
- [Trên máy bay] I lost something on board. What should I do?
- [Trên máy bay] T’shop and onboard duty-free items are also available to the ticket of chartered flight.
- [Trên máy bay] Can I make cell phone calls and text transfers onboard?
- [Trên máy bay] Is there any drink I can buy on the plane?
- [Trên máy bay] I reserved the flight ticket through a travel agency. How do I order the in-flight meal?
- [Trên máy bay] Is the miniature airplane sold at the t’shop only available during the flight?
- [Trên máy bay] I have purchased a duty-free item during the flight and want to change or return it.
- [Trên máy bay] How do I order the in-flight duty-free items?
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[Website] Where do I get the winner confirmation?
- Please confirm the updated notice on our homepage.
- [Website] I want to receive event mail/letter such as early bird.
- [Website] When can I use my ID when signing up as a travel agent?
- [Website] If I am a travel agent, I would like to know how to join.
- [Website] I would like to use it as a member of a travel agency. Is there a website dedicated to travel agencies?
- [Website] It is displayed that I'm not a registered member.
- [Website] Can I erase my boarding record in home-page?
- [Website] By mistake, I joined as a foreigner when signing up as a new member. Is it possible to change to a local?
- [Website] What should I do if I can not sign up for a new member because my mobile phone is not certified properly?
- [Website] Gender entered incorrectly when signing up. What should I do?
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[Khác] Coupons do not apply when you pay for a ticket, even if I have a coupon.
- At the ticket payment stage, applicable coupons are automatically exposed and available. Please note that coupons can not be used in the following cases. 1) If any of the round-trip journeys include fares that cannot be used with coupons 2) If the issued coupon is different in the departure period or settlement period 3) If the period to be booked is a period when the coupon use is not allowed. 4) If the currency (currency) of the issued coupon differs from the currency to be paid (currency) 5) When using mobile exclusive coupon on PC ▶ Coupons (PC) (PC) https://www.twayair.com/app/promotion/coupon/guide (Mobile) https://m.twayair.com/app/promotion/coupon/guide
- [Khác] I wonder how to use coupons.
- [Khác] I canceled the coupon immediately after purchasing the ticket, but the coupon disappeared in 'My Coupon Box'. Can I recover it again?
- [Khác] I'm curious about the type of aircrafts of T-way Air.
- [Khác] I would like to establish an alliance with T-way Air. I wonder how to do it.
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[Dịch vụ gia tăng ] Until when can I use the Time Hold / Pay Later service?
- It can be used up until 7 days prior to a domestic flight and 14 days prior to an international flight based on the departure date.
- [Dịch vụ gia tăng ] How many times can I use the Time Hold / Pay Later service fee?
- [Dịch vụ gia tăng ] When using the Time Hold / Pay Later service, what happens if I use a different credit card to pay for the service from the one I used to pay for the plane tickets?
- [Dịch vụ gia tăng ] Can the Time Hold / Pay Later service fee be subtracted from the final plane fare?
- [Dịch vụ gia tăng ] Is it possible to receive a refund for the Time Hold / Pay Later service?
- [Dịch vụ gia tăng ] Is it possible to change the reservation for one of the Time Hold / Pay Later services used?
- [Dịch vụ gia tăng ] Can Time Hold / Pay Later Service be used for all fares?
- [Dịch vụ gia tăng ] What happens if I don't pay for the plane tickets within a 24 hours period?
- [Dịch vụ gia tăng ] How can I make a payment?
- [Dịch vụ gia tăng ] Can I change my in-flight meal menu or seat after purchasing an additional bundle service?
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