Welcome to T'way Air

Giới thiệu về chúng tôi

· Được thành lập từ năm 2010, là Hãng hàng không siêu tiết kiệm tiêu biểu của Hàn Quốc.
· Chuyên chở 4,2 triệu khách quốc tế.
· Sử dụng tàu bay B737-800, A330-300.

Chặng bay

Vietnam

Korea

취항지 코드
Hồ Chí Minh-Seoul	Đà Nẵng-Seoul	Đà Nẵng-Cheongju	Đà Nẵng-Daegu
Nha Trang-Seoul

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FAQ

Tất cả
Vé máy bay
Online Check-in
Hành lý

Tại sân bay
Trên máy bay
Website
Khác

Dịch vụ gia tăng
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[Tại sân bay] When taking an international flight, are there any documents required to bring a dog or cat on board?
- From March 27, 2023, pet companion service in cabin for international flight is available only for dogs or cats. For international flights, as the quarantine regulations and required documents are different between the departure and arrival locations, be sure to check with the Agriculture, Forestry and Livestock Quarantine Headquarters or the embassy of the country of departure and arrival. You are responsible for prepare quarantine documents for companion animals. When transporting a pet, it may not be allowed to be brought in according to the regulations of the destination country, and in this case, you will have to bear all costs for returning the pet.
[Dịch vụ gia tăng ] Until when can I use the Time Hold / Pay Later service?
- It can be used up until 7 days prior to a domestic flight and 14 days prior to an international flight based on the departure date.
[Dịch vụ gia tăng ] How many times can I use the Time Hold / Pay Later service fee?
- The Time Hold / Pay Later service can be used a maximum of two times a day (2 reservations) per membership ID (person making the reservation). The Time Hold / Pay Later service can only be used once for one reservation number.
[Dịch vụ gia tăng ] When using the Time Hold / Pay Later service, what happens if I use a different credit card to pay for the service from the one I used to pay for the plane tickets?
- You can use different credit cards to pay for the service and the tickets.
[Dịch vụ gia tăng ] Can the Time Hold / Pay Later service fee be subtracted from the final plane fare?
- The Time Hold / Pay Later service fee is not subtracted from the final plane fare because the fee is intended to cover the use of the service.
[Dịch vụ gia tăng ] Is it possible to receive a refund for the Time Hold / Pay Later service?
- You cannot receive a refund for the service fee once it is paid. However, if the itinerary changes according to the circumstances of T'Way Air while using the service, you can be refunded the service fee.
[Dịch vụ gia tăng ] Is it possible to change the reservation for one of the Time Hold / Pay Later services used?
- When the Time Hold / Pay Later service has been applied, the content of that reservation (departure date/point of departure/destination/passenger's name) cannot be changed. You may either cancel the reservation to which the Time Hold / Pay Later service was applied, or make changes after the deadline for the Time Hold / Pay Later service has passed. You can cancel your reservation, but when cancelling, you will not be refunded the "Time Hold / Pay Later service" fee.
[Dịch vụ gia tăng ] Can Time Hold / Pay Later Service be used for all fares?
- The service does not apply to business fares, group fares of economy fares, and some special fares and discounts fares.
[Dịch vụ gia tăng ] What happens if I don't pay for the plane tickets within a 24 hours period?
- The reservation will automatically be cancelled. You will not be refunded the Time Hold / Pay Later service fee that you paid.
[Dịch vụ gia tăng ] How can I make a payment?
- After making a reservation for a plane ticket, from in the payment stage select "Time Hold/ Pay Later" and pay the fixed fee to use the service.

[Vé máy bay] I would like to extend the payment time limit for group tickets.
- It is impossible to extend the time limit for payment. If the payment is not made within the time limit, the booking is canceled automatically. In this case, the booking procedures need to be followed right from the beginning. Since the seat sales status may change at any time, the fare may be different when you rebook the service.
[Vé máy bay] We use chartered flight. I can not see it on the homepage. What should I do?
- Charter flights are not available on the T-Way Air homepage, but are available on the travel agency's homepage and so schedule check of it is not available.
[Vé máy bay] What should I do if I have to cancel my flight ticket after online check-in?
- If you issue a boarding pass through online check-in, you can cancel online check-in 30 minutes before departure for domestic flights or 1 hour before departure for international flights. Please cancel the online check-in and proceed with the cancellation of the flight ticket. ※ If you purchased a ticket through a travel agency or another site, please request cancellation through the channel you purchased.
[Vé máy bay] I could not print out my reservation confirmation. What should I do?
- The E-TICKET (booking confirmation) contains the itinerary information and boarding procedure information. Therefore, when using an international flight, please check whether you have purchased a round-trip ticket and bring it with you for a more convenient and quick check-in. If you are unable to print it out inevitably, please contact the reservation center (1688-86866) and we will send you an email, and Incheon International Airport can be printed using the UCC Internet Cafe on B1. If you can't do both due to time issues, you should bring a captured copy. ※ Please contact the travel agency in advance for the tickets purchased through the travel agency.
[Vé máy bay] I made reservation but there is cheaper airfare on the same schedule. Why?
- Please note that depending on the real-time reservation rate, the fare may vary, that is, it may be lower or higher.
[Vé máy bay] I have separate 2 reservation numbers. Can I combine them into a single booking number?
- A separated reservation can not be rejoined but it has no problem for your boarding.
[Vé máy bay] It shows all seats are full. Are seats sold out during peak season seats?
- Among the opened domestic and international schedules, the peak season, such as holidays, will be opened after separate announcement later.
[Vé máy bay] When I travel, my seat is too narrow and uncomfortable because I am big. Is it possible to purchase one additional seat?
- "Yes. It's possible." If you want to purchase a separate seat, you can not book it on the Internet. Please contact our Customer Service Center.
[Vé máy bay] Can I make reservation for 1 adult and 2 children?
- there is only one infant to be accompanied for a parent. if a parent accompanies two or more infants, you must purchase a child seat for an extra person. in addition, if you use domestic flight with a child (or a child), you will be required to present to our staff the relevant x-documents (resident registration certificate, family relationship certificate or health insurance card / infant handbook not allowed) that can prove the date of birth of the infant(child)."
[Vé máy bay] Can you issue the receipt for tax reporting purposes?
- No. Under the Value Added Tax Act, the payment for airfare is classified in a category for which a simple receipt is to be issued. Thus, we cannot issue any receipt for tax reporting purposes.

[Online Check-in] Online Check-in does not work. I wonder why we can not use Online Check-in.
- Online check-in may not be available for the passengers below. In addition, some seats (such as emergency exit seats) are only allocated at the airport counter. In addition to the following reasons, it may be restricted. - Passengers accompanying infants - Passengers purchased exit row seats - Single-booked passengers (domestic) under 19 years of age, (international) under 12 years of age (domestic - adult accompanying reservations, online check-in is possible/ international - exchange certificate issuance and exchange with boarding pass at the counter) - Pregnant passengers (32 weeks+) - Passengers needing confirmation by staff(Discount Verification) - Passengers requested wheelchairs - Passengers accompanying companion animals
[Online Check-in] Can I use online check-in for both domestic and international flights?
- - Available routes: domestic and international routes - Available time: 1) Domestic flights: 24 hours before departure time to 35 minutes before departure time 2) International flight: 24 hours to 1 hour prior to departure time If you are unable to check in online due to reasons such as accompanying infants under the age of 2, passengers purchased exit row seats, (domestic flight) passengers needing confirmation by staff(Discount Verification), or (international flight) passengers don't have round trip ticket, please visit the counter.
[Online Check-in] By when should I enter my passport information?
- Please enter passport information 2 days before the departure date (72 hours before Guam/Saipan route).

[Hành lý] Is it possible to bring food into the cabin?
- It's possible. However, it is not possible to bring in any food with scent that may cause discomfort to other passengers (eg, durian, etc.).
[Hành lý] Where do I contact if I have lost my baggage in the cabin?
- T'way Airlines operates a lost and found center on its website. Items found on board are often acquired at the destination airport, so it is recommended that you find them based on the destination airport. Important items such as passports, identification cards, and cash with personal information will be handed over to the airport police.(Varies by airport) Items that exceed the duty-free range will be handed over to customs. In general, please note that items that have not been found within one month of acquisition are donated to welfare institutions or disposed of on their own. In addition, only items that are expected to decay will be disposed of the next day. ※ You can check through the Lost and Found Center at the bottom of the website.
[Hành lý] Can I take a sun spray on board?
- Sprays that are sprayed on the human body is not allowed to be on board and be consigned, but non-combustible one is allowed.
[Hành lý] Is there a battery capacity limit when using an electric wheelchair?
- For electric wheelchairs equipped with lithium batteries, please refer to the following. 1) if disassembly is not possible - carry-on baggage transportation is prohibited, checked baggage possible(approval by an airline in advance is essential, limited only for a fixed wheelchair after taking a measure of short circuit prevention) 2) if disassembly is possible - body of a wheelchair : carry-on baggage transportation is prohibited, checked baggage transportation is possible - battery : carry-on baggage transportation is possible, checked baggage transportation is prohibited (approval by an airline in advance is essential, in the only case where measures for protection and short-circuit prevention are applied) 3) spare battery - carry-on baggage transportation is possible, checked baggage transportation is impossible - 1 battery within 300 Wh or 2 batteries which not exceed 160Wh
[Hành lý] I want to take my oriental medicine potion. How much can I bring?
- There are no restrictions on liquids for domestic flights. International flights can be carried in individual containers of 100ml or less marked with capacity, and only one transparent plastic zipper bag of 1L per person can be brought in. However, passengers should pack and manage the items they carry well so that they do not break or spill.
[Hành lý] Can I consign a wheelchair at the boarding gate?
- You can use the wheelchair to the gate and then check baggage the wheelchair at the gate.
[Hành lý] Can I bring medicine (injector, etc.) and baby food on board?
- Baby food and medicines are allowed only in the capacity required for the flight itinerary. However, for medicines, you may need to present documentary evidence such as a preion to the search agent.
[Hành lý] Can I carry a stroller on board?
- When you carry a stroller on board, the total of three sides must be 115 cm (55 cm wide, 40 cm long, 20 cm high) or less according to the carry-on size regulations. If it is not possible to bring it into the airplane, it can be check baggage free of charge at the boarding gate.
[Hành lý] Can I bring liquids on board?
- For domestic flights, there are no restrictions on the carry-on of liquids. For international flights, only one 1L transparent plastic zipper bag per person can be brought into the cabin in individual containers of 100ml or less with the capacity marked on them. Baby food and medicines are allowed only in the capacity required for the flight itinerary. However, for medicines, you may need to present documentary evidence such as a preion to the search agent. In case of checked baggage, there is no capacity limit for both domestic and international flights.

[Tại sân bay] When taking an international flight, are there any documents required to bring a dog or cat on board?
- From March 27, 2023, pet companion service in cabin for international flight is available only for dogs or cats. For international flights, as the quarantine regulations and required documents are different between the departure and arrival locations, be sure to check with the Agriculture, Forestry and Livestock Quarantine Headquarters or the embassy of the country of departure and arrival. You are responsible for prepare quarantine documents for companion animals. When transporting a pet, it may not be allowed to be brought in according to the regulations of the destination country, and in this case, you will have to bear all costs for returning the pet.
[Tại sân bay] Can I use an in-flight wheelchair for the weak or mobility impaired?
- We are equipped with an in-flight wheelchair. However, the availability of each aircraft type is different, so please check at the check-in counter in advance.
[Tại sân bay] Can I pay for a new booking for a ticket or paid service at the overseas airport counter with a card or Korean currency KRW?
- If you have a card that can be used overseas, you can pay with a card. Also, you can pay in local currency at overseas airports, and you can pay only in USD for the Philippines and Laos.
[Tại sân bay] I will transfer to another airline after using T'way Airlines. Is transfer service available?
- We cannot provide transfer support when connecting to other airlines due to our regulations. We provide paid services on the day only in case of unavoidable reasons (such as not being able to enter the transit area). This service may not be available depending on the airport situation. This service is a simple service to connect checked baggage. If the connecting flight of the other airline is not available due to other reasons, the passenger must directly check the replacement flight and move to the final destination at the expense of the user ▶ In case of transfer to other airlines via Korea https://www.twayair.com/app/serviceInfo/contents/1130
[Tại sân bay] I accompany with infants or childeren. Is is possible to seat emergency exit seat?
- Emergency exit seats are seats that assist flight attendants in evacuation of other passengers in an emergency. It is not available if you are accompanied by infants or children.
[Tại sân bay] I'm pregnant woman. Is there a separate document that I need to submit?
- In case of less than 32 weeks, Air travel is available same as a regular passenger, except in the case where a doctor prohibits air travel. (additional documents are not required) 32 weeks(8 months) and less than 37 weeks, passengers and guardians should sign and submit Declaration of Indemnity. Over 37 weeks(9 months) or multiple pregnancy(more than 33 weeks) is not allowed to board airplane.
[Tại sân bay] When is the check-in deadline?
- It closes 30 minutes before departure for domestic flights and 50 minutes before departure for international flights. ※ For more information, Check the tway website: [Home]-[Travel Info]-[At The Airport]-[Airport Counter Information]
[Tại sân bay] [Domestic flight] I forgot my ID card. Can I board?
- When boarding a domestic flight, you can issue a boarding pass and board the airplane after checking your valid ID card. In the case of passengers forget to bring a valid ID card, they can receive temporary identification cards (confirmation of application for issuance of resident registration cards) at the community center near the airport. For middle and high school students (including foreigners), it is recognized as an ID card even if photos are not attached to health insurance cards, resident registration copies, and family relations certificates. However, copies and photos of resident registration copies etc, are not recognized.
[Tại sân bay] Can I use self-check-in if I have luggage to check?
- You can check-in and check your baggage at the counter after completing the procedure.
[Tại sân bay] I purchased a ticket from a travel agency. Can I use self check-in?
- Self-check-in is possible even if you purchase it through a travel agency. However, it may not be possible due to reasons such as the need for confirmation by the staff, and if it is not possible, please contact the airport counter staff.

[Trên máy bay] We bring baby food . Can you warm the food on board?
- When bringing in food on board, you must be able to cook and eat on your own without the help of the crew. (For safety reasons, no hot water is provided, except for medical conditions and weaning)
[Trên máy bay] Can I order an in-flight meal?
- You can buy in-flight meals on board only for some international flights. Please contact the reservation center for more information on the route.
[Trên máy bay] I lost something on board. What should I do?
- If you lost something on board, please notify your flight attendant or ground crew of it and register lost items on board. You'd better check the bulletin board as the lost itens will be posted on the Lost & Found Center of website of T-Way Air. If you lost your goods at an airport other than the cabin, it is quick and accurate to contact the Lost and Found Center at the airport.
[Trên máy bay] T’shop and onboard duty-free items are also available to the ticket of chartered flight.
- Even if it's a chartered flight, you can buy it if it's a route with duty-free. (Duty-free route: International flight from Daegu)
[Trên máy bay] Can I make cell phone calls and text transfers onboard?
- It's not allowed. You should turn off all wireless communication devices when the aircraft door is closed.
[Trên máy bay] Is there any drink I can buy on the plane?
- We sell not only beverages but also various products such as logo products, snacks, and alcoholic beverages through t'shop (in-flight paid sales). For more information, please refer to the website [Service Information - In-flight Service - t'shop - Menu View].
[Trên máy bay] I reserved the flight ticket through a travel agency. How do I order the in-flight meal?
- You can log in and order in-flight meals by clicking the "Reservation inquiry (travel agency/reservation center/airport)" tab on the T-way Air reservation site login page and entering the reservation number and passenger information.
[Trên máy bay] Is the miniature airplane sold at the t’shop only available during the flight?
- At present, there is no online sales system, but it is only available on board.
[Trên máy bay] I have purchased a duty-free item during the flight and want to change or return it.
- You can exchange and refund duty-free items on the plane by 1) phone 2) e-mail 3) online duty-free. Exchanges and refunds are limited to cases caused by product defects and are available within 10 days of the purchase date. Please note that exchanges and refunds are not allowed on board other than the purchased flight. 1) Phone: 02-6250-4030 2) E-mail : dutyfree@twayair.com 3) HOMEPAGE : www.twayair.com
[Trên máy bay] How do I order the in-flight duty-free items?
- [How to order duty-free items] 1) on-board order 2) Phone (02-6250-4030) 3) 3) E-mail (dutyfree@twayair.com) ※ Please note that information on the boarding date/flight name/English name/passport number/birthday/contact number/order product (number)/order quantity is required when receiving a pre-order by phone/e-mail. 4) Online Duty Free (https://www.twayair.com/app/dutyFree/main) 5) Duty Free Booking Order: On-site payment and delivery of goods on board the flight on the desired boarding schedule by completing a duty-free booking order on-board [Common applications] 1) When pre-ordering, you can accept orders up to 72 hours before departure (up to 48 hours for Japanese routes), and you can purchase them conveniently without worrying about the product being sold out. 2) Please note that the items and prices sold in-flight will be applied based on the price at the time of order. 3) Pre-orders are not available for some routes, and please understand that some items may be sold out early due to our company's circumstances, or may not be loaded due to lack of time required to declare customs or cancellation.

[Website] Where do I get the winner confirmation?
- Please confirm the updated notice on our homepage.
[Website] I want to receive event mail/letter such as early bird.
- Check [My Page> Personal Information Management> Modify Personal Information> Receive Notifications> Agree to Receive Marketing and Advertisements (SMS, E-mail)]
[Website] When can I use my ID when signing up as a travel agent?
- The registration approval will proceed after checking the person in charge, and the ID will be available from the day of registration.
[Website] If I am a travel agent, I would like to know how to join.
- Please refer to the [Login > Subion Guide Manual] file on the travel agency website (t'agency). ▶ https://tagency.twayair.com/app/main
[Website] I would like to use it as a member of a travel agency. Is there a website dedicated to travel agencies?
- You can find the homepage of the travel agency on the link below. ▶ t`agency : https://tagency.twayair.com/app/main
[Website] It is displayed that I'm not a registered member.
- Please contact the reservation center (1688-8686) if you have any questions.
[Website] Can I erase my boarding record in home-page?
- I'm sorry, but you are not allowed to delete the boarding record. (However, it is possible to cancel the reservation history link so that the advance reservation details can not be confirmed at the time of login.
[Website] By mistake, I joined as a foreigner when signing up as a new member. Is it possible to change to a local?
- If you are not allowed to change local person to foreigner, vice versa. If you want to change it, you make re-sign up after withdrawing your membership and you are not allowed to transfer your existing booking information to the re-signed up member information (there is no difference between foreigners and local members in using the homepage).
[Website] What should I do if I can not sign up for a new member because my mobile phone is not certified properly?
- You can sign up through I-pin certification. You can get your I-pin ID for free at the following confirmation agencies. ▶ Nice i-PIN http://www.idcheck.co.kr ▶ Siren24 i-PIN http://www.siren24.com ▶ Public i-PIN http://www.g-pin.go.kr
[Website] Gender entered incorrectly when signing up. What should I do?
- You can edit it in My Page> Personal Information Management> Personal Information.

[Khác] Coupons do not apply when you pay for a ticket, even if I have a coupon.
- At the ticket payment stage, applicable coupons are automatically exposed and available. Please note that coupons can not be used in the following cases. 1) If any of the round-trip journeys include fares that cannot be used with coupons 2) If the issued coupon is different in the departure period or settlement period 3) If the period to be booked is a period when the coupon use is not allowed. 4) If the currency (currency) of the issued coupon differs from the currency to be paid (currency) 5) When using mobile exclusive coupon on PC ▶ Coupons (PC) (PC) https://www.twayair.com/app/promotion/coupon/guide (Mobile) https://m.twayair.com/app/promotion/coupon/guide
[Khác] I wonder how to use coupons.
- 1. Coupon registration If you receive the coupon number, you can use it after registering coupon number in [Homepage> My Page> My Coupon Box]. 2. Ticket discount coupon Coupons applicable at the ticket payment stage are automatically exposed and available. Please note that coupons can not be used in the following cases. 1) If any of the round-trip itineraries include fares that cannot be used with coupons 2) If the issued coupon is different in the departure period or settlement period 3) If the period to be booked is a period when the coupon use is not allowed. 4) If the currency (currency) of the issued coupon differs from the currency to be paid (currency) 5) When mobile exclusive coupon is used on PC 3. In-flight meal discount coupon, seat discount coupon and baggage discount coupons cannot be used for ticket reservations. You can use them only when you purchase additional meals, baggage or seats at [My Page> Reservation]. ▶ Coupon Information page (PC) (PC) https://www.twayair.com/app/promotion/coupon/guide (Mobile) https://m.twayair.com/app/promotion/coupon/guide
[Khác] I canceled the coupon immediately after purchasing the ticket, but the coupon disappeared in 'My Coupon Box'. Can I recover it again?
- The coupon will not be restored even if you cancel the payment after using the coupon. (However, reservation changes and cancellations due to our company's circumstances can be restored.)
[Khác] I'm curious about the type of aircrafts of T-way Air.
- All T-Way Air aircraft are Airbus 330-300 and Boeing 737-800 . For more information, please refer to the link. ▶ About T’way aircrafts (PC) https://www.twayair.com/app/serviceInfo/contents/1322
[Khác] I would like to establish an alliance with T-way Air. I wonder how to do it.
- If you leave an affiliation inquiry in the link below, we will reply after checking it. ▶ Partnership request https://www.twayair.com/app/customerCenter/cooperate

[Dịch vụ gia tăng ] Until when can I use the Time Hold / Pay Later service?
- It can be used up until 7 days prior to a domestic flight and 14 days prior to an international flight based on the departure date.
[Dịch vụ gia tăng ] How many times can I use the Time Hold / Pay Later service fee?
- The Time Hold / Pay Later service can be used a maximum of two times a day (2 reservations) per membership ID (person making the reservation). The Time Hold / Pay Later service can only be used once for one reservation number.
[Dịch vụ gia tăng ] When using the Time Hold / Pay Later service, what happens if I use a different credit card to pay for the service from the one I used to pay for the plane tickets?
- You can use different credit cards to pay for the service and the tickets.
[Dịch vụ gia tăng ] Can the Time Hold / Pay Later service fee be subtracted from the final plane fare?
- The Time Hold / Pay Later service fee is not subtracted from the final plane fare because the fee is intended to cover the use of the service.
[Dịch vụ gia tăng ] Is it possible to receive a refund for the Time Hold / Pay Later service?
- You cannot receive a refund for the service fee once it is paid. However, if the itinerary changes according to the circumstances of T'Way Air while using the service, you can be refunded the service fee.
[Dịch vụ gia tăng ] Is it possible to change the reservation for one of the Time Hold / Pay Later services used?
- When the Time Hold / Pay Later service has been applied, the content of that reservation (departure date/point of departure/destination/passenger's name) cannot be changed. You may either cancel the reservation to which the Time Hold / Pay Later service was applied, or make changes after the deadline for the Time Hold / Pay Later service has passed. You can cancel your reservation, but when cancelling, you will not be refunded the "Time Hold / Pay Later service" fee.
[Dịch vụ gia tăng ] Can Time Hold / Pay Later Service be used for all fares?
- The service does not apply to business fares, group fares of economy fares, and some special fares and discounts fares.
[Dịch vụ gia tăng ] What happens if I don't pay for the plane tickets within a 24 hours period?
- The reservation will automatically be cancelled. You will not be refunded the Time Hold / Pay Later service fee that you paid.
[Dịch vụ gia tăng ] How can I make a payment?
- After making a reservation for a plane ticket, from in the payment stage select "Time Hold/ Pay Later" and pay the fixed fee to use the service.
[Dịch vụ gia tăng ] Can I change my in-flight meal menu or seat after purchasing an additional bundle service?
- You cannot change an individual service in a bundle. If you want to change, you need to cancel the bundle as a whole and re-purchase (cancellation and re-purchase are available until 25hours before departure for domestic flight and 3 days before departure for international flight). For more information, please check the [Homepage] Service Guide> Additional Services> Additional Bundle Service Information page.

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