FAQs
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Recommended questions
[Change of company name] What does the name “Trinity Airways” mean?
- The name “TRINITY” is derived from the Latin word Trinitas, symbolizing different elements coming together to create greater value and new possibilities.
Reflecting this meaning, Trinity Airways aims to be a global airline that creates better travel experiences and new possibilities for our customers.
This is the promise behind the name Trinity.
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Recommended questions
[Change of company name] Will T’way Air become Trinity Airways?
- Yes. T’way Air will become Trinity Airways effective September 10, 2026.
With this change, Trinity Airways is committed to providing customers with a more comfortable and reliable travel experience as we begin a new chapter.
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Recommended questions
[Change of company name] When will operations begin under the name “Trinity Airways”?
- Trinity Airways will begin operations on September 10, 2026.
With our new name, we are committed to providing a more comfortable and reliable travel experience.
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Recommended questions
[baggage] Can I bring a supplementary battery on board?
- In the case of auxiliary batteries, please follow the following precautions and carry them into the aircraft.
1. Please carry portable batteries with you (do not store them in overhead bins).
2. If your portable battery overheats, please inform a crew member immediately.
3. Please cover the terminals of the power bank with insulating tape to avoid contact with metal, or store it in a plastic bag.
4. Charging power banks and electronic cigarettes using in-flight power supply is prohibited.
※ What is a Short Circuit?
▶ A short circuit occurs when a battery is in a state of being shorted, which can cause excessive current flow, leading to overheating and potentially causing a fire.
※ How to Check the Watt-Hour (Wh) of a Lithium Battery: The watt-hour (Wh) rating can be calculated using voltage (V) X current (Ah), (1Ah = 1,000mAh)
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Question
[Change of company name] When will the website and app change to Trinity Airways?
- The website and app will be updated to reflect the name “Trinity Airways” on September 10, 2026.
Until then, you can continue to use the T’way Air website and app as usual. Your existing reservations and travel plans will not be affected.
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Question
[Change of company name] Can I still use a ticket I booked with T’way Air?
- Yes, existing booking remains valid.
Although the airline has changed its name, flight and booking details will not be affected.
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Question
[Change of company name] Will the airline code (TW) or flight numbers change?
- No, the airline code (TW) and flight numbers will remain the same after the company’s name change.
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Question
[Change of company name] Which check-in counter should be used upon arrival at the airport on the day of the flight?
- Until Trinity Airways officially begins operations, please use the existing T’way Air check-in counters.
We recommend checking the airport monitors on the day of your flight.
※ Until September 9, 2026: T’way Air check-in counters
※ From September 10, 2026: Trinity Airways check-in counters
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Question
[Change of company name] Will the location of the check-in counter change?
- No. The location of the check-in counter will remain the same.
However, it may change due to airport circumstances on the day of your flight.
Please be sure to check the Flight Information Display System (FIDS) at the airport for the latest check-in counter information.
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Question
[Change of company name] Will my membership information remain the same?
- Yes. Your membership information will remain unchanged.
You can continue to use your account as usual—no additional action is required.
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Question
[Change of company name] Will all aircraft display the Trinity Airways logo starting September 10?
- No. The aircraft will be gradually updated with the Trinity Airways logo starting September, 2026.
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Question
[Change of company name] Will the names of existing services change following the company name change?
- Yes. In line with the company name change to Trinity Airways, some existing service names will also be updated.
For example, ‘t’pet’ will be renamed ‘TRINITY PET’, and ‘t’way Gift Card’ will be renamed ‘Tria Gift Card’.
(Excluding T’way Plus.)
Only the service names will change, while the benefits and terms of use will remain the same.
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Question
[Change of company name] How should the flight number be entered on the electronic arrival form?
- Please enter the flight number as shown on your ticket. Regardless of the airline name change,
enter the flight number starting with “TW” (TW○○○).
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Question
[Change of company name] How should the airline name be entered on Visit Japan Web?
- Before the airline name change, select “T’way Air” on Visit Japan Web.
After the name change, select “Trinity Airways.”
If you have already selected “T’way Air,” this will not affect your entry into Japan.
