If you have legally changed your name and wish to change the membership information accordingly, please send us the extract of your resident register that indicates your name before and after the change. We will change your name accordingly.
You can attach the extract to your request posting in the 1:1 Question page in T’way Air website and let the Customer Service Center know, for a swift processing.
In the case of auxiliary batteries, please follow the following precautions and carry them into the aircraft.
1. Please carry portable batteries with you (do not store them in overhead bins).
2. If your portable battery overheats, please inform a crew member immediately.
3. Please cover the terminals of the power bank with insulating tape to avoid contact with metal, or store it in a plastic bag.
4. Charging power banks and electronic cigarettes using in-flight power supply is prohibited.
※ What is a Short Circuit?
▶ A short circuit occurs when a battery is in a state of being shorted, which can cause excessive current flow, leading to overheating and potentially causing a fire.
※ How to Check the Watt-Hour (Wh) of a Lithium Battery: The watt-hour (Wh) rating can be calculated using voltage (V) X current (Ah), (1Ah = 1,000mAh)
Domestic flights – Hot beverages may be brought on board; however, they may be restricted for safety reasons during the flight.
International flights – Beverages (such as juice or coffee) purchased in the duty-free area after passing through the security checkpoint may be carried on board. However, hot beverages are not permitted.
In the case of auxiliary batteries, please follow the following precautions and carry them into the aircraft.
1. Please carry portable batteries with you (do not store them in overhead bins).
2. If your portable battery overheats, please inform a crew member immediately.
3. Please cover the terminals of the power bank with insulating tape to avoid contact with metal, or store it in a plastic bag.
4. Charging power banks and electronic cigarettes using in-flight power supply is prohibited.
※ What is a Short Circuit?
▶ A short circuit occurs when a battery is in a state of being shorted, which can cause excessive current flow, leading to overheating and potentially causing a fire.
※ How to Check the Watt-Hour (Wh) of a Lithium Battery: The watt-hour (Wh) rating can be calculated using voltage (V) X current (Ah), (1Ah = 1,000mAh)
1. Online Issuance Procedure
- For website/app purchasers (must be a registered member): Go to My Reservations → Itinerary Details → View Boarding Confirmation.
- For travel agency or third-party website purchasers: Go to My Reservations → Find by Reservation Information → Reservation Lookup → View Boarding Confirmation.
2. Airport Issuance Procedure
- Passenger themselves: Issuance is available on-site upon presenting valid identification.
- Passengers under 14 years old: Consent from a legal guardian is required. The guardian must present their ID along with a resident registration certificate or family relation certificate issued within the last 3 months.
- Proxy: Must present the passenger’s ID, a power of attorney, and the passenger’s official seal certificate issued by a public authority.
We provide priority baggage handling for passengers who purchase multipacks, Business Saver passengers, and T'way Plus Premium or Premium Plus, Platinum passengers.
▶ Available routes: International routes excluding unavailable routes
▶ Unavailable routes: Korea (Cheongju), Japan (Kumamoto, Saga), Greater China (Sanya, Hong Kong, Taichung), Central Asia (Ulaanbaatar, Bishkek, Tashkent),
Southeast Asia (Nha Trang, Kota Kinabalu, Vientiane), Australia (Sydney), Europe (Rome, Paris, Frankfurt, Barcelona, Zagreb)
, America (Vancouver), Others (Osaka-Guam route)
However, international pet service is not available for two-way/multi-way/transfer routes.
* Transfer route: Daegu-Osaka-Guam route
Online Check-in availability : Europe (Rome, Paris, Frankfurt, Barcelona), Japan (Fukuoka, Osaka, Tokyo, Sapporo, Okinawa, Kumamoto), Taiwan (Songsan), Hong Kong
Unable to check in online : Routes not listed are unable to check-in online
From March 27, 2023, pet companion service in cabin for international flight is available only for dogs or cats.
For international flights, as the quarantine regulations and required documents are different between the departure and arrival locations, be sure to check with the Agriculture, Forestry and Livestock Quarantine Headquarters or the embassy of the country of departure and arrival.
You are responsible for prepare quarantine documents for companion animals.
When transporting a pet, it may not be allowed to be brought in according to the regulations of the destination country, and in this case, you will have to bear all costs for returning the pet.
