FAQs
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[Change of company name] What is the reason for the company's decision to change its name?
- T’way Air is beginning a new chapter as “Trinity Airways” reflecting its vision of becoming a global airline dedicated to customer comfort and reliability.
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[Change of company name] When will operations begin under the name “Trinity Airways” ?
- “Trinity Airways” will begin operations once all required approvals from relevant domestic and international authorities are completed. As this process generally takes several months, the official start date will be announced separately once finalized.
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[Change of company name] Are existing bookings still valid after the company’s name change?
- Yes, existing booking remains valid. Although the airline has changed its name, flight and booking details will not be affected.
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[baggage] Can I bring a supplementary battery on board?
- In the case of auxiliary batteries, please follow the following precautions and carry them into the aircraft.
1. Please carry portable batteries with you (do not store them in overhead bins).
2. If your portable battery overheats, please inform a crew member immediately.
3. Please cover the terminals of the power bank with insulating tape to avoid contact with metal, or store it in a plastic bag.
4. Charging power banks and electronic cigarettes using in-flight power supply is prohibited.
※ What is a Short Circuit?
▶ A short circuit occurs when a battery is in a state of being shorted, which can cause excessive current flow, leading to overheating and potentially causing a fire.
※ How to Check the Watt-Hour (Wh) of a Lithium Battery: The watt-hour (Wh) rating can be calculated using voltage (V) X current (Ah), (1Ah = 1,000mAh)
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[Change of company name] Even though the ticket was purchased from T’way Air, the receipt shows “Trinity Airways.” Is this an error?
- No, this is not an error. As part of the airline’s name change process, the receipt may show the new name, “Trinity Airways.” but this does not affect your booking or travel in any way.
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[Change of company name] Why do the website and mobile app still display “T’way Air” even though the company name has already been changed?
- The company name on official registration documents has already been changed to “Trinity Airways.” However, until all domestic and international approval procedures are completed, channels such as our website and mobile app may still appear under the previous name, “T’way Air.”
Once all approvals are finalized, all operations and communications will be updated to “Trinity Airways.”
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[Change of company name] Will the airline code (TW) or flight numbers change?
- No, the airline code (TW) and flight numbers will remain the same after the company’s name change.
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[Change of company name] Which check-in counter should be used upon arrival at the airport on the day of the flight?
- Until Trinity Airways officially begins operations, please use the existing T’way Air check-in counters. We recommend checking the airport monitors on the day of your flight.
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[Change of company name] Which airline name needs to be filled in on travel documents?
- On travel documents such as arrival and departure forms, please fill in the airline name as it appears on the ticket.
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[Change of company name] What is the reason for the company's decision to change its name?
- T’way Air is beginning a new chapter as “Trinity Airways” reflecting its vision of becoming a global airline dedicated to customer comfort and reliability.
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[Change of company name] When will operations begin under the name “Trinity Airways” ?
- “Trinity Airways” will begin operations once all required approvals from relevant domestic and international authorities are completed. As this process generally takes several months, the official start date will be announced separately once finalized.
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[Change of company name] Are existing bookings still valid after the company’s name change?
- Yes, existing booking remains valid. Although the airline has changed its name, flight and booking details will not be affected.
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[Change of company name] Can previously purchased T’way gift cards still be used after the company’s name change?
- Yes, T’way gift cards can be used as usual within their validity period (up to 5 years), even after the airline’s name change to Trinity Airways.
The rebranding does not affect their validity.
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[Change of company name] Are T’way Plus membership benefits still valid after the company’s name change?
- Yes, T’way Plus membership benefits remain valid through the subion period.
All benefits, including e-cards and coupons, can be used as usual.
